DoorLab Policies

Privacy Policy

At DoorLab, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal and health information when you use our platform, including our website, Patient Panel, Lab Panel, and home sample collection services.

1. Information We Collect

• Personal Information: Name, age, gender, contact details (phone number, email address), and residential address.
• Health Information: Prescriptions uploaded, test results, medical history provided during booking, and other protected health information (PHI).
• Technical Information: IP address, browser type, device information, and platform usage data.

2. How We Protect Your Information

We implement robust, industry-standard security measures, including encryption and secure server hosting, to protect your data against unauthorized access, alteration, disclosure, or destruction. Access to health records is strictly restricted to authorized personnel (e.g., assigned phlebotomists and partnering laboratories) on a need-to-know basis.

3. Sharing of Information

We do not sell your personal or health data. Your information is only shared with:

• Partner Laboratories: To process your selected diagnostic tests.
• Assigned Phlebotomists/Agents: To locate your address and perform the home sample collection safely.
• Legal Authorities: Only when strictly required by law or to protect the safety of our users.

Refund and Cancellation Policy

DoorLab strives to provide reliable and timely health diagnostic services. We understand that plans can change, and our cancellation and refund policies are designed to be fair and transparent.

1. Cancellations by the Patient

• Prior to Sample Collection: If you cancel your booking at least 2 hours before the scheduled home collection time slot, you are eligible for a 100% refund.
• At the Time of Collection: If you cancel when the phlebotomist has already reached your location, a nominal visiting charge may be deducted, and the remaining amount will be refunded.
• After Sample Collection: Once the sample has been collected and dispatched to the laboratory, no cancellations or refunds will be permitted.

2. Cancellations by DoorLab or Partner Labs

If DoorLab or the partnered laboratory cancels a test due to unforeseen circumstances (e.g., equipment failure, agent unavailability), you will receive a full 100% refund or an option to reschedule at your convenience.

3. Refund Processing Time

Approved refunds will be processed back to the original method of payment within 5 to 7 business days.

Data Usage & Patient Consent

Due to the sensitive nature of health diagnostics, explicit consent is required for the handling of your physical samples and digital health records.

1. Medical Consent for Testing

By booking a test through DoorLab, you explicitly consent to:

• The extraction of blood, urine, or other required samples by our certified phlebotomists.
• The transportation of these samples to our partnered diagnostic laboratories.
• The processing of these samples for the specific diagnostic tests you or your doctor have requested.

2. Data Usage for Service Delivery

We use your data specifically to deliver our core services. This includes:

• Generating accurate medical reports based on lab findings.
• Sending you timely updates via SMS, WhatsApp, or Email regarding your booking status, phlebotomist arrival, and report availability.
• Storing your digital test reports in your Patient Panel for your future reference and easy sharing with your consulting physicians.

3. Anonymized Data for Improvements

DoorLab may aggregate and irreversibly anonymize data (removing all personally identifiable information) to analyze public health trends, improve our platform's user experience, and optimize our logistical operations. You cannot be identified from this aggregated data.

4. Revoking Consent

You have the right to request the deletion of your account and associated non-mandated health records from our active databases at any time. However, please note that certain test records may need to be retained for a mandatory period as required by local health and medical regulations.

Grievance Redressal

If you have any concerns, complaints, or questions regarding our policies or the handling of your data, please reach out to our appointed Grievance Officer.

Grievance Officer Details

Name: Omprakash Rao
Email: blood16042@gmail.com

We will acknowledge your complaint within 24 hours and aim to resolve it as swiftly as possible.